Refund and Returns Policy
Effective Date: April 2025
Welcome to Silyia. We value your trust and aim to provide a high-quality shopping experience. Please read our policy regarding returns and refunds carefully.
No Returns or Exchanges
Due to the personal and hygienic nature of our cosmetic and skincare products, we do not accept returns or exchanges. This applies even if the item is unopened or unused.
Please ensure your order is correct before confirming your purchase.
Damaged or Incorrect Items
If you receive a damaged product or the wrong item, please contact our customer support within 48 hours of receiving your order.
Email: support@silyia.com
WhatsApp: +212 6 XX XX XX XX
Please include:
- Your order number
- Clear photos of the damaged or incorrect item
- A brief explanation of the issue
If the issue is confirmed, we will either resend the correct product or issue a refund.
Non-Returnable Products
For hygiene and safety reasons, we do not accept returns on the following:
- Opened or used items
- Beauty and skincare products
- Promotional or discounted products
- Gift cards and product bundles
Customer Support
If you have any questions or need help with your order, please contact us:
Email: support@silyia.com
WhatsApp: +212 6 XX XX XX XX
Thank you for shopping with Silyia. We appreciate your understanding and support.